You can try "www.endicia.com" as well for personalized Photo stamps as of today.

Do not use this company if you want anything quickly.

We placed an order on 3/5, with the "expidited shipping" option that was supposed to get the order to us in 5 business days. So, we should get it Friday, right? Nope. In fact, we went online 3/12 to check on it -- and its status shows "hold".

Called stamps.com today (3/13) at 888-434-0055, spent 20 minutes on hold, then took "David" through a few hoops to get to the "photo stamps" division. "David" tells me that they got the order on 3/6 -- ok, 3/5 was a Sunday, but still... and the credit company (a major bank) had refused the transaction.

So, I go online, and the bank paid them on 3/9. Called the bank, there was never a problem. Now, we're back to stamps.com.

Called stamps.com again, 20 minutes on hold again. "Brianna" tells me that the stamps shipped on 3/8 (Wed.). That's good, but apparently they won't get to me until 3/15 (Wed.). Wasn't the agreement for 5 business days from the order? And why the heck does their web site still say it's on hold? And why did "David" tell me there was a problem, when there wasn't?

"Brianna" goes away for a couple of minutes, then comes back on and says, if you don't get them today, call us. Yes, you're supposed to get them today. We want your business, yada yada yada.

All in all, a very bad experience. At least three different stories, two verifiable falsehoods. Customer service consisted mostly of, "Well, we've done our part, so tough." At least until I started talking about reporting them to the bank as a fraudulent company.

This company needs to get serious about customer service, record keeping, a decent web site, and -- first and foremost -- honesty. I don't know where the false information on this order came from -- the computers, the customer service people, or management -- but this does not speak well for their integrity.

The stamps did not get here today as promised. What a great disappointment. This company, were it honest, has the potential to be a real money-making service. Sad.

At this point, the only way they could get a satisfied customer would be to courier a new set of stamps to me this afternoon. Again, sad.

I spent more time "talking" to stamps.com. Actually, I've was on hold for 20 minutes. Again. I spoke to "David" again, who seemed surprised that "Brianna" told me the order had shipped. He went away for a minute, came back and said "Well, it's shipped, there's nothing we can do. You're screwed."

Ok, he didn't say that last. But he might as well.

Anyway, he reassured me that he "researched" the order, and that he had told me what had happened. When I noted that his "research" gave him false information, so I had no incentive to trust his "research" now, he repeated the reassurance. I asked to speak to his supervisor.

On hold for ten minutes this time. Interesting that the on-hold message says that "All supervisors are helping other customers". They have so many complaints that their supervisors are this busy?

The supervisor, "Lawrence", after gathering the information about the order, and apologizing for "miscommunications", offered to reimburse the extra shipping cost we paid. He also tried to excuse the company by noting that the delivery time is "estimated". Which means I should put about as much faith in their "estimates" as I put in their "research".

"Lawrence" says that the reimbursement for the shipping cost should show up on our credit card in a week. Interesting that it only took two days for them to get their money (see above), but it's going to take a week to give it back.

I will keep posting about this, and let you all know if anything changes.